Trip Data Services

Actual Connection Problem alert samples

This alert type is sent after the departing flight leaves the gate and informs the recipient if the actual connection time for any connection on the trip falls below a configured percentage of the Minimum Connect Times published by the airline. Information in this alert includes Flight Index (referring to the departing flight of the connection), Connection Time (current), and Minimum Connection Time.

Connection Info alert samples

This alert type informs the traveler about a connection between two of their flights. It sends an initial status alert a configured number of minutes before the scheduled gate arrival of the arriving flight. Then, until the departing flight departs, it sends update alerts if the connection time changes by more than a configured number of minutes. Information in this alert includes Flight Index (referring to the departing flight of the connection), Connection Time (current and previous, when applicable), Minimum Connection Time, and current Gate Info (referring to the departing flight of the connection.)

Connection Information Gate Change alert samples

This alert type informs the traveler about departure gate changes in a connection between two of their flights. Until the departing flight departs, it sends update alerts if the departure gate of the flight changes. Information in this alert includes Flight Index and current and previous Gate Info (referring to the departing flight of the connection.)

Estimated Connection Problem alert samples

This alert type informs the recipient if the estimated connection time for any connection on the trip falls below a configured percentage of the Minimum Connect Times published by the airline. Information in this alert includes Flight Index (referring to the departing flight of the connection), Connection Time (current), and Minimum Connection Time.

Flight Arrival Delay alert samples

This alert type notifies the recipient if the gate arrival of a flight is estimated to be delayed more than a configured threshold. It then sends update alerts if the estimated arrival changes by more than a configured amount. Information in this alert includes Leg and Flight Index and Arrival Info (current, and previous minutes delayed when applicable.)

Flight Arrival Update alert samples

This alert type informs the recipient about the arrival of all flights in a trip. It sends a scheduled status alert a configured number of minutes before the scheduled gate arrival of each flight. Information in this alert includes Leg Index, Flight Index, and Minutes Before Arrival.

Flight Arrival Gate Change alert samples

This alert type informs the traveler about arrival gate changes that occur until a flight arrives at the gate. It sends update alerts each time the arrival gate changes. Information in this alert includes the Leg and Flight Index, Current gate information, and Previous gate information if applicable.

Flight Arrived alert samples

This alert type notifies the recipient when a flight has landed. Information in this alert includes Leg and Flight Index.

Flight Arrived Late alert samples

This alert type notifies the recipient when a flight is confirmed to have actually arrived late. Information in this alert includes Leg and Flight Index, and the number of minutes late the flight was arriving at the gate.

Flight Baggage Change alert samples

This alert type informs the traveler about baggage claim changes that occur for an arriving flight. It sends update alerts each time the baggage claim information changes. Information in this alert includes the Leg and Flight Index, and the current baggage claim information.

Flight Cancellation alert samples

This alert type notifies the recipient if any flight on the trip is reported as cancelled. Information in this alert includes Flight Index.

Flight Departed alert samples

This alert type notifies the recipient when a flight has taken off. Information in this alert includes Leg and Flight Index.

Flight Departed Late alert samples

This alert type notifies the recipient when a flight is confirmed to have actually departed late. Information in this alert includes Leg and Flight Index, and the number of minutes late the flight was departing from the gate.

Flight Departure Delay alert samples

This alert type notifies the recipient if the gate departure of a flight is estimated to be delayed more than a configured threshold. It then sends update alerts if the delay changes by more than a configured amount. Information in this alert includes Leg and Flight Index and Delay Info (current, and previous minutes delayed when applicable.)

Flight Departure Gate Change alert samples

This alert type informs the traveler about departure gate changes that occur until a flight departs. It sends update alerts each time the departure gate changes. Information in this alert includes the Leg and Flight Index, Current gate information, and Previous gate information if applicable.

Flight Departure Update alert samples

This alert type informs the recipient about the departure of all flights in a trip. It sends a scheduled status alert a configured number of minutes before the scheduled gate departure of each flight. Information in this alert includes Leg Index, Flight Index and Minutes Before Departure.

Flight Diversion alert samples

This alert type notifies the recipient if any flight on the trip lands at an airport that it was not scheduled to arrive at. Information in this alert includes Flight Index.

Flight Reinstated alert samples

This alert type notifies the recipient if they have been previously alerted to a flight’s cancellation, but that flight has been reported to be scheduled to fly again (i.e. it is no longer cancelled.) Information in this alert includes Flight Index.

Leg Arrival Delay alert samples

This alert type notifies the recipient if the gate arrival of the last flight of a leg is estimated to be delayed more than a configured threshold. It then sends update alerts if the delay changes by more than a configured amount. Information in this alert includes LegIndex and Delay Info (current and previous, when applicable.)

Leg Arrival Info alert samples

This alert type informs the recipient about the arrival of the last flight of each leg. It sends an initial status alert a configured number of minutes before the scheduled gate arrival of that flight. Then, until the flight arrives, it sends update alerts if the arrival time changes more than a configured number of minutes or if the arrival gate changes. Information in this alert includes Leg Index, Delay Info (current and previous, when applicable) and Gate Info (current and previous, when applicable.)

Leg Arrived alert samples

This alert type notifies the recipient when the last flight of each leg has landed.

Leg Baggage Change alert samples

This alert type notifies the traveler about baggage claim changes for the last flight of each leg. Starting a configured number of minutes before the scheduled gate arrival, and continuing after the flight arrives, an alert is sent if the baggage claim area changes. Information in this alert includes Leg Index, Flight Index an Current Baggage Info.

Leg Departed alert samples

This alert type notifies the recipient when the first flight of each leg has departed.

Leg Departure Delay alert samples

This alert type notifies the recipient if the gate departure of the first flight of a leg is estimated to be delayed more than a configured threshold. It then sends update alerts if the delay changes by more than a configured amount. Information in this alert includes Leg Index and Delay Info (current and previous, when applicable.)

Leg Departure Gate Change alert samples

This alert type notifies the traveler about departure gate changes for the first flight of each leg. Starting a configured number of minutes before the scheduled gate departure, and continuing until the flight departs, an alert is sent if the departure gate for the flight changes. Information in this alert includes Leg Index, Flight Index and current and previous Gate Info.

Leg Arrival Gate Change alert samples

This alert type notifies the traveler about arrival gate changes for the last flight of each leg. Starting a configured number of minutes before the scheduled gate arrival, and continuing until the flight arrives, an alert is sent if the arrival gate for the flight changes. Information in this alert includes Leg Index, Flight Index and current and previous Gate Info.

Leg Departure Info alert samples

This alert type informs the traveler about the departure of the first flight of each leg. It sends an initial status alert a configured number of minutes before the scheduled gate departure of that flight. Then, until the flight departs, it sends update alerts if the departure time changes more than a configured number of minutes or if the departure gate changes. Information in this alert includes Leg Index, Delay Info (current and previous, when applicable) and Gate Info (current and previous, when applicable.)

Scheduled Arrival Update alert samples

This alert type informs the recipient about the arrival of the last flight of each leg. It sends a status alert a configured number of minutes before the scheduled gate arrival of that flight. Information in this alert includes Leg Index and Minutes Before Arrival.

Scheduled Departure Update alert samples

This alert type informs the recipient about the departure of the first flight of each leg. It sends a status alert a configured number of minutes before the scheduled gate departure of that flight. Information in this alert includes Leg Index and Minutes Before Departure. Usage Example: Remind passengers about a trip 24 hours before the scheduled departure of the first flight.

Exception Waiver alert samples

This alert type informs the agent about trips that contain flight(s) which may be eligible for a waiver issued by an airline. Information in this alert includes flight index/indices and details, issuing airline, waiver details, and eligibility factors.

This is available exclusively to our Travel Waiver Services customers. For more information, visit our Travel Waiver Services product page.

Waiver Update alert samples

This alert type informs the agent of a new exception waiver, or an update to an existing one. This alert includes the details of the waiver.

This is available exclusively to our Travel Waiver Services customers. For more information, visit our Travel Waiver Services product page.

Trip Reminder alert samples

This alert type informs the traveler that the leg of a trip is about to begin. This alert includes details about the first flight and airline in the leg.